Terms of Service

Effective: May 20, 2026

These Terms of Service ("Terms") govern your use of the urayf service and the urayf.com website, both operated by urayf LLC ("urayf," "we," "our," or "us"). By using urayf, you ("Client," "you") agree to these Terms.

If you have questions, contact us at contact@urayf.com.

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1. The Service

urayf is a business intelligence service for independent retailers, franchisees, and small business owners. We analyze operational data you provide and deliver regular reports through our client portal (urayf.com/portal).

Your specific service plan — The Monthly, The Weekly, or The Daily — determines which reports we produce and at what frequency. Every plan includes our base daily book-keeping service; plan definitions are available on urayf.com and may be updated from time to time.

urayf is an independent service provider. urayf is not affiliated with, sponsored by, or endorsed by 7-Eleven, Inc. "7BOSS" and "7REPORTS" are systems and marks of their respective owner and are referenced only to describe services urayf performs at its clients' direction.

2. Becoming a Client

To use urayf, we need to onboard you as a client. Onboarding involves:

• Establishing your urayf account with a unique email and password
• Configuring your store(s) in our system
• Establishing the data feed from your POS/inventory systems to urayf
• Agreeing on your service tier and pricing

We reserve the right to decline new clients at our discretion.

3. Pricing and Payment

Our standard rates are listed on urayf.com and within your Billing settings. Pricing in effect at the time of your onboarding will apply unless we provide 30 days' written notice of a change.

Service is billed month-to-month. Service between your onboarding date and the 1st of the following month is free of charge; billing begins on that 1st. Plan fees are due on the 1st of each month. If payment is not received, service may be suspended after a 14-day grace period.

4. Your Data

You retain full ownership of all data you provide to urayf, including POS data, inventory data, employee data, and any other information from your business operations.

By providing data to urayf, you grant us a limited license to:

• Process and analyze your data for the purpose of producing your reports
• Store your data securely for the duration of your service
• Retain your data for a reasonable period after service ends, as described in our Privacy Policy

You represent and warrant that:

• You have the lawful authority to share the data you provide to urayf with us
• You have obtained any consents required from your employees, vendors, or other individuals named in the data
• The data does not violate any third party's rights or any applicable law

If a third party claims you did not have authority to share data with urayf, you agree to defend and indemnify urayf against such claims.

Third-Party System Access

Some urayf services involve accessing third-party systems used by your business (for example, 7BOSS and 7REPORTS) under access you authorize during onboarding or afterward. You are solely responsible for ensuring that granting urayf such access complies with your agreements with the operators of those systems — including any franchise agreement — and with those systems' terms of use. urayf accesses these systems only as authorized by you and only to perform the services.

If a third party (including a franchisor or system operator) claims that urayf's authorized access violated your agreements with them, that claim is covered by your indemnification obligations under Section 11.

5. Acceptable Use

You agree to use urayf only for its intended purpose: analyzing your own business operations. You agree NOT to:

• Share your urayf account credentials with anyone outside your business
• Attempt to access other clients' data, accounts, or reports
• Reverse engineer, scrape, or copy the urayf platform
• Use urayf for any illegal purpose
• Submit data that infringes on third-party rights or contains malicious code

Violation of these terms may result in immediate service suspension and account termination.

6. Confidentiality

We treat your data and your business operations as confidential. We will not disclose your data or business details to any third party except as described in our Privacy Policy.

You agree to treat the urayf service and our methodologies as confidential. Specifically, you will not publish, share, or repurpose the contents of your reports beyond your own internal business use without our written permission.

7. Service Availability

We strive to keep urayf available 24/7, but we do not guarantee uninterrupted service. We may schedule maintenance windows or experience unplanned outages. We will notify you of significant planned downtime in advance.

We are not liable for service interruptions caused by:

• Your internet connectivity
• Third-party services we depend on (e.g., Supabase, Vercel)
• Force majeure events
• Your violation of these Terms

8. Reports and Information Accuracy

We exercise reasonable care in producing accurate reports based on the data you provide. However:

• Our reports are only as accurate as the data we receive. We cannot detect or correct errors that exist in your source data.
• Reports are for informational purposes and should not be the sole basis for material business, financial, tax, or legal decisions.
• urayf is not a financial advisor, accountant, lawyer, or tax professional. We recommend consulting appropriate licensed professionals for material decisions.

You assume full responsibility for any decisions you make based on urayf reports.

9. Cancellation

Either party may cancel the service at any time with 30 days' written notice. Notice from your side may be sent to billing@urayf.com.

Upon cancellation:

• We will produce any reports already in progress, then stop new analysis
• You will receive a final invoice for the prorated balance through the cancellation date
• We will retain your data for up to 90 days after cancellation to allow for reactivation, after which it will be deleted in accordance with our Privacy Policy and applicable retention obligations

10. Limitation of Liability

To the maximum extent permitted by law:

urayf is provided "as is" without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

In no event will urayf's total liability to you for any claim arising from these Terms or the service exceed the amount you paid urayf in the 12 months preceding the claim.

urayf will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, even if we have been advised of the possibility of such damages.

11. Indemnification

You agree to defend, indemnify, and hold harmless urayf, its officers, employees, and contractors from any claims, damages, or expenses arising out of:

• Your use of urayf in violation of these Terms
• Data you provided that you did not have authority to share
• Your business operations, decisions, or use of urayf reports
• Your violation of any third party's rights

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced via email at least 30 days before they take effect. Continued use of urayf after that date constitutes acceptance.

If you do not agree to a change, you may cancel under Section 9.

13. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to its conflict of laws principles. Any disputes will be resolved in the state or federal courts located in [your county], Illinois.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full effect.

14. Entire Agreement

These Terms, together with the Privacy Policy and any service order or written agreement we have with you, constitute the entire agreement between you and urayf regarding the service. They supersede any prior agreements, communications, or understandings on the subject.

15. Contact

For questions about these Terms:

• Email: contact@urayf.com
• Mail: urayf LLC, [your business address], [city], IL [zip]

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Privacy Policy

Effective: May 20, 2026

urayf LLC ("urayf," "we," "our," or "us") is committed to protecting the privacy of our clients and the data they share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding that information.

If you have questions about this policy, contact us at privacy@urayf.com.

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1. Who We Serve

urayf is a business intelligence firm. Our clients are independent retailers, franchisees, and small business owners who hire us to analyze their store operations and produce regular reports. This policy applies to data we receive in the course of providing those services, and to information collected through urayf.com.

2. Information We Collect

From Our Clients (Account Holders)

When you become a urayf client, we collect:

• Your name, email address, and contact information
• Your business name(s) and store identifier(s)
• A password (stored in encrypted form — we never see your plaintext password)
• Optional profile information you provide (display preferences, avatar image)

From Our Clients' Operations

To produce the reports our clients pay for, we receive operational data from our clients' point-of-sale and inventory systems. This includes:

• Point-of-sale (POS) transaction data
• Invoice summary reports
• Daily merchandise reports
• Electronic journal reports
• Shift data, including employee names where present in the original data

This data is provided to us by our clients, who are responsible for having lawful authority to share it with us under their agreements with their own employees, vendors, and customers. We do not contact, market to, or otherwise interact with the individuals named in this data.

From Visitors to urayf.com

Our public website may collect:

• Standard server logs (IP address, browser type, pages visited, timestamps)
• Information you voluntarily submit (e.g., when you email us)

We do not currently use third-party analytics, advertising trackers, or social media pixels on urayf.com.

3. How We Use the Information

We use the information we collect to:

• Operate the urayf service and deliver the reports our clients pay for
• Communicate with our clients about their account, their reports, and service-related matters
• Improve our analysis methodologies and report quality
• Comply with legal obligations
• Detect and prevent fraud or abuse

We do not:

• Sell client data to third parties
• Share client data with advertisers
• Use client data to train AI models for other clients or for any purpose outside of generating that specific client's reports
• Contact, market to, or analyze individuals identified in our clients' operational data for any purpose other than producing the client's report

4. How We Share Information

We share information only in these limited circumstances:

With your authorization. If you ask us to share information with a third party (e.g., your accountant), we will.

With our service providers. We use third-party infrastructure providers to operate urayf — currently including Supabase (database and authentication) and Vercel (web hosting). These providers process data on our behalf under contracts that require them to protect it. They do not have rights to use your data for any other purpose.

When required by law. We will disclose information if required by valid legal process (subpoena, court order). When permitted, we will notify the affected client before disclosure.

With a successor. If urayf is acquired, merged, or sold, your information may be transferred to the successor entity. Any successor will be bound by the terms of this policy.

5. Data Security

We protect your information using industry-standard practices:

• Data is encrypted at rest (AES-256) and in transit (TLS 1.3)
• Passwords are hashed using bcrypt; we never store or have access to plaintext passwords
• Access to client data is restricted to urayf personnel who need it to perform their job
• Our infrastructure providers (Supabase, Vercel) maintain SOC 2 Type II compliance for the services we use

We do not currently maintain SOC 2, ISO 27001, or HIPAA certification for urayf itself. If your business has compliance requirements that need certification, please contact us before becoming a client so we can discuss whether urayf is the right fit.

6. Data Retention

We retain client data for as long as you are a urayf client, plus a reasonable period afterward to allow for account recovery and to meet our legal and accounting obligations (typically up to 7 years for financial records, shorter for other data categories).

You can request deletion of your data at any time by contacting privacy@urayf.com. We will honor deletion requests within 30 days, except where we are legally required to retain certain records.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict certain uses

To exercise any of these rights, contact privacy@urayf.com. We will respond within 30 days.

Illinois residents: urayf does not collect biometric information (fingerprints, face scans, retinal scans, voiceprints, or hand geometry) and is not subject to the Illinois Biometric Information Privacy Act.

8. Children

urayf is a business-to-business service. We do not knowingly collect information from individuals under 18. If you believe we have inadvertently collected information from a minor, contact privacy@urayf.com and we will delete it.

9. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Effective" date at the top. For material changes, we will notify clients by email at least 30 days before the changes take effect.

10. Contact

For any privacy-related questions or requests:

• Email: privacy@urayf.com
• Mail: urayf LLC, [your business address], [city], IL [zip]

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